Omnichannel Support — Be Where Your Customers Are
Seamlessly manage conversations across email, phone, chat, social media, and more — all from a single, unified platform. Meet your customers on their preferred channels and deliver consistent, personalized support without switching between tools.
Zia — Your AI-Powered Support Assistant
Supercharge your support team with Zia, Zoho Desk's intelligent AI assistant. From analysing tickets to providing smart suggestions and automating routine tasks, Zia empowers your team to work faster, smarter, and deliver exceptional customer experiences effortlessly.
Zia — Your AI-Powered Support Assistant
Supercharge your support team with Zia, Zoho Desk's intelligent AI assistant. From analysing tickets to providing smart suggestions and automating routine tasks, Zia empowers your team to work faster, smarter, and deliver exceptional customer experiences effortlessly.
Self-Service — Empower Customers with Instant Solutions
Help customers help themselves with an intuitive self-service portal, knowledge base, and FAQs. Enable quick access to answers anytime, anywhere, so your customers can resolve issues on their own — fast and hassle-free.
Automation — Work Smarter,
Not Harder
Simplify your workflows by automating repetitive tasks and managing processes effortlessly. Free up your team’s time to focus on what matters most — delivering exceptional customer experiences.
Automation — Work Smarter, Not Harder
Simplify your workflows by automating repetitive tasks and managing processes effortlessly. Free up your team’s time to focus on what matters most — delivering exceptional customer experiences.
Insights & Impact — Unlock Data-Driven Success
Gain real-time visibility into your team's performance with comprehensive reports and dashboards. Make informed decisions and optimize your support processes for greater impact.
Agent Productivity — Equip Your Team for Success
Give your agents the tools they need to collaborate seamlessly, communicate effectively, and build lasting customer relationships. Empower every agent to deliver exceptional support with confidence.
Agent Productivity — Equip Your Team for Success
Give your agents the tools they need to collaborate seamlessly, communicate effectively, and build lasting customer relationships. Empower every agent to deliver exceptional support with confidence.