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Rays and Reach

  • ​​Prudent AI with Zoho Desk

    The Digital Transformation Journey

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Streamlined Support for a Lending Decision Platform with Zoho Desk

Prudent AI

Prudent AI was established to revolutionise lending decisions but faced significant challenges in managing support tickets. The reliance on manual interventions and the need for coordination across multiple departments slowed down their ability to provide timely resolutions. 
By partnering with Rays and Reach and utilising Zoho Desk, they implemented a solution that automated ticket management, streamlined workflows, and provided real-time insights into support operations.

Notable Successes

Time Savings

Reduced ticket response times significantly, allowing for faster issue resolution.

SLA Compliance

Improved ability to meet Service Level Agreements, enhancing overall service quality.

Increased Productivity

Agents can now prioritise tasks effectively, leading to enhanced overall productivity.

Case Study

About Prudent AI

Prudent AI is an AI-powered lending decision platform designed to act as a copilot for loan underwriters.

The platform helps underwriters analyze borrower bank statements and arrive at qualified income with 100%accuracy in one-tenth of the time taken by manual methods using pre-trained AI models. Prudent AI is trusted by top US lenders, offers 10 times faster lending decisions, and reliable loan approval timelines.Prudent AI collaborated with Rays and Reach, a trusted Zoho Partner, to implement a solution designed to simplify support tasks and improve overall operations efficiency.

Curious to see how Prudent AI transformed its operations?Read the full case studyto discover the journey and impact of this powerful partnership!
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