
Transforming Healthcare Operations
with Zoho CRM
March 2025
⏱️ Avg. Reading Time: 5 min


Background
Before implementing Zoho CRM, Promed Hospital faced challenges with manual processes, which hindered efficient patient inquiry management and data accuracy. The need for a streamlined system was evident.

Challenges
Key issues faced by Promed
Solution Overview
Rays and Reach implemented Zoho CRM at Promed Hospital, integrating telephony systems for automatic call logging, creating a centralized referral database, and setting up real-time dashboards for insights. This solution uniquely excels in automating processes and enhancing data accuracy.
The implementation of Zoho CRM has significantly improved operational efficiency, enabling Promed Hospital to make data-driven decisions and enhance patient care.

How We Implemented the Solution
Results
Improved Efficiency
The implementation of Zoho CRM at Promed Hospital resulted in streamlined call handling, with patient inquiries automatically logged, ensuring timely follow-ups and better tracking. This transition from manual processes to automation has significantly improved operational efficiency.


Enhanced Data Accuracy

Conclusion
The implementation of Zoho CRM at Promed Hospital has been a transformative journey, enhancing operational efficiency and data accuracy. The hospital can now make informed, data-driven decisions, ultimately improving patient care.
This case study highlights the importance of digital transformation in healthcare. By automating processes and centralizing data, Promed Hospital has set a benchmark for operational excellence in the industry.
